6 Rules for Organizations

1. What are the  TRUE  REASONS  of a conflict?
2. Stick to FACTS and not to prestige
3. Do  NOT  DRAMATIZE
4. Look for a  MEDIATOR
5. Put away conflicts which cannot be solved and concentrate on COMMON POINTS
6. Conflicts are part of  HUMAN  LIFE

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Good Governance - Conflict Management for BPW Boards and Board Members, Jean Murray (pdf)